PFTP JERSEYS & CAPS
Orders made before the pre-order deadline on Tuesday, August 27th can be refunded for the whole amount. Orders made after the pre-order deadline will have one week to request a full refund. After one week, a 75% partial refund will be given as jerseys and caps are intended to provide a donation to the SDCBC out of a portion of the sale. All sales are final after two weeks and no refund will be given.
Refunded items must be in new condition, unworn, and with all original packaging/tags, etc. for resale. Return items must be dropped off at my studio before a refund can be processed.
I will be inspecting all jerseys before they are available for pickup to ensure that you will receive your order in good condition. There will be no returns based on poor condition for this reason. Any order not “up to snuff” will be pulled aside and I will be working with the manufacturer directly to have the item resent. A delay is possible if your order was damaged in transit or was not made properly. Any delayed orders of this kind will be shipped directly to you.
I will not have extras on hand to be able to do exchanges so please order your size carefully. Returns are the only option, if your item is eligible.
Please be mindful that the jerseys and caps are part of a fundraiser before making your request.
I want to be sure that you are happy with your art purchase! Please get in touch with me to share your concerns and we will work towards a solution together.
A proof of purchase is required for eligibility for all returns.
Custom art is commissioned and made custom just for you. I send updates and get approval for each stage of the process until completion so that I can be sure your piece is going in the right direction and you are satisfied with your order.
For the reason above: once your custom order has been delivered, I am unable to process a refund or make an exchange.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
For returns, mail your item(s) to:
4434 30th Street, Studio 14, San Diego CA 92116
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping, if any was paid, will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.