I want to be sure that you are happy with your art purchase! Please get in touch with me within 7 days of the delivery date to share your concerns and we will work towards a solution together.
For returns, mail your item(s) to: Kristen Ide, c/o Art on 30th, 4434 30th Street, San Diego CA 92116
Customers will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.